Closer to our customers in Austria: service4work IT Solutions GmbH from Schwechat, Austria, has been part of the ROQQIO Group since October 1, 2021.
The company service4work was already our long-standing implementation partner for ROQQIO solutions in the Austrian market - and is now a 100 percent ROQQIO subsidiary. The company, which has been established in Austria for over 20 years, has been supporting many of our retail customers there for a long time with complete services and hardware for everything to do with the point of sale. For company founder Marius Giovanelli, who is retiring for personal reasons, the new step offers a positive perspective: "Thanks to the integration into the ROQQIO Group, I am sure that everything will continue in my interest. I will personally accompany the transition over the next few months.”
And we at ROQQIO are pleased to strengthen the contact with our existing customers in Austria and to be able to offer an even better and more direct service through our own local location. “As a result of the takeover, we will have a much closer connection between the locations in the future. This will mean that we, as ROQQIO, will learn more about the needs of our customers more directly and more directly and will thus be able to align our portfolio with the requirements of the important, strategic market of Austria," says Dirk de Beer, CEO of ROQQIO.
With our innovative solutions, we want to support retailers in particular in mastering the challenges of the increasing digitization of business models and processes. Users of the ROQQIO solutions in Austria can continue to rely on the many years of experience of the IT experts they know, because the personnel structure of the subsidiary at the Austrian location in Schwechat will remain and will be further expanded in accordance with the growth targets set by ROQQIO.
service4work was founded in 2000 and is based in Tyrol, Austria. The move to Schwechat began in 2005 with the purchase of the CT-Soft company. With the background of accompanying companies on their way to digitization, the IT system house supports 300 customers with around 1,000 branches in the DACH region. In addition to ERP systems, the company also offers POS software and hardware as integrated solutions. In addition to sales, the Austrian system house also takes care of the installation of the solutions and offers a comprehensive service. With many years of experience, the IT experts support their customers in planning, organizing and rolling out the right solution.
ROQQIO offers software solutions and concepts for the implementation of the customer journey in omnichannel retail. The portfolio includes systems for merchandise control, POS and the enterprise SaaS application ROQQIO Commerce Cloud. This manages different sales channels and controls complex backend processes, including order management, payment and logistics. The combination of these stationary and online technologies enables a seamless omnichannel experience. Processes such as Click & Collect or the exchange of goods bought online in the branch work smoothly. More than 1,500 companies already trust in the services and solutions of the commerce experts from ROQQIO.