On March 10th and 11th, ROQQIO will be taking part in this year's INTERNET WORLD EXPO in Munich, the information platform for e-commerce decision-makers and internet professionals. With a visit to the ROQQIO booth in Hall C5, POS-C9, retailers can find out how they can offer their customers a shopping experience linked via online and offline channels and thus seamlessly connect e-commerce with the processes in stationary retail stores.
A highlight is the joint speaker slot in the "POS connect" lecture arena with the ROQQIO customer ROSE Bikes, manufacturer of bicycles that can be individually configured both via the web shop and in the stationary ROSE stores.
With the help of future-oriented technologies, ROQQIO contributes to making retail more flexible in order to serve customers exactly where they are making their purchasing decisions. Regardless of whether he is active online or offline, it is important to accompany him in a continuous process until he holds the desired product in the right size and color in his hands. On the one hand, the customer can put together a shopping cart online at any time and from anywhere and buy items directly online, pay for them and then either have them delivered to their home or pick them up in a shop. On the other hand, there is the option of first reserving the items in a branch of your choice and looking at them there before you buy them. Keywords here are Click & Reserve and Click & Collect. At the same time, the customer can benefit from personal advice and has the opportunity, for example, to try on the ordered trousers before buying, to choose a different color or size or to decide on a different article. Annoying returns following a bad purchase are avoided.
A cashless shop can also be easily implemented with the help of the self-checkout app for buyers and the corresponding retailer counterpart from ROQQIO. At the same time, these act as a digital alternative to environmentally harmful receipts made of thermal paper, because the entire purchase history including receipts can be viewed in the app at any time.
The ROQQIO Commerce Cloud is always running in the background, which centrally manages and smoothly processes all orders from the areas of retail, shipping, warehousing and logistics. Thanks to the solution's modular engine, both costs and complexity are reduced for users. Because the Hamburg commerce expert has exactly the right solution for the integration of stationary trade with e-commerce that suits the respective business requirements. Together with ROQQIO, retailers are paving the way to a networked future.
These processes need to be illustrated at the INTERNET WOLRD EXPO using an actual reference example: Under the motto "Best-of-breed instead of monolith enables agile corporate planning", Marcus Diekmann, Digital Officer ROSE Bikes, is in a live interview with Mario Raatz, Managing Director ROQQIO, question and answer. The main topic of the lecture on March 10, at 12:45 p.m. in the "POS connect" lecture arena, is sometimes how the ROQQIO solutions help ROSE to achieve the set growth goals and why the flexibility of the systems is an important success factor for agile corporate planning of the bicycle manufacturer. The ROQQIO customer has also been nominated for the INTERNET WORLD BUSINESS Shop Award in the “Best Channel Link” category for the smooth linking of the online and offline channels, which offers the buyer a uniform brand experience. The award ceremony of the Internet business magazine of the same name, which organizes the INTERNET WORLD EXPO, takes place on the evening before the trade fair.
More information on the ROQQIO Commerce Cloud.
ROQQIO offers software solutions and concepts for the implementation of the customer journey in omnichannel retail. The portfolio includes systems for merchandise control, POS and the enterprise SaaS application ROQQIO Commerce Cloud. This manages different sales channels and controls complex backend processes, including order management, payment and logistics. The combination of these stationary and online technologies enables a seamless omnichannel experience. Processes such as Click & Collect or the exchange of goods bought online in the branch work smoothly. More than 1,500 companies already trust in the services and solutions of the commerce experts from ROQQIO.