ROQQIO Online Magazin

Posts about omnichannel


digitalization e-commerce omnichannel

Martin Öztürk | 18. November 2020

The omnichannel iceberg: Large backend processes are hidden

Martin Öztürk, Sales Consultant at ROQQIO and expert for complex backend processes, explains the challenges in omnichannel commerce and shows which solutions are available.


trade omnichannel

ROQQIO editorial staff | 21. August 2020

Connected commerce & customer centricity: Where is stationary retail?

Stationary trade is currently working, sometimes at full speed, on its digitization. The focus is on the expansion and integration of your touchpoints and the introduction of...


digitalization trade omnichannel

Ludger Gerdes | 30. June 2020

It's all a question of the label

What do you actually think of when it comes to a label? In the context of online trading, one can of course first think of a fashion label, but above all e-commerce is about the...


digitalization trade omnichannel

ROQQIO editorial staff | 19. June 2020

Channel integration & customer-related services in the focus of retail

Retail wants to become more digital, standardize the purchasing processes across the touchpoints and focus on the customer. This is shown by the study "Connected Retail 2020....


digitalization e-commerce m-commerce omnichannel

Jens Leucke | 25. February 2020

Omnichannel and multichannel explained - how to find the right strategy for your customer service

The hype surrounding omnichannel and multichannel in sales and customer support certainly hasn't passed you by, because these two terms are flooding blogs and magazines - and...


digitalization e-commerce omnichannel

Martin Öztürk | 24. January 2020

Omnichannel management: How a central platform improves the interaction of your employees


digitalization e-commerce m-commerce omnichannel

Martin Öztürk | 21. January 2020

Omnichannel Commerce: Opportunity and Challenge for Retailers


e-commerce trade m-commerce omnichannel

ROQQIO editorial staff | 20. January 2020

Online marketplaces in Germany: an overview of sales platforms

Marketplaces are clear drivers of online trade, as the EHI/Statista study "E-Commerce Market Germany 2021" shows. The online shop with the highest turnover is Amazon with a...


e-commerce trade omnichannel

ROQQIO editorial staff | 29. November 2019

Avoiding returns in online retail