New release transforms the ROQQIO instore app into a mobile checkout – customer service benefits from real-time information

ROQQIO, the provider of omnichannel solutions, has expanded its in-store app into a mobile checkout. The sales employee is therefore no longer tied to a stationary checkout, but can walk through the branch together with the customer, advise them and take over the cashless checkout directly on the shop floor. If the customer wants an item in a different color or size, this can be selected via the app and checked for availability. If the goods are available in the branch, the employee adds them directly to the digital shopping cart in the app. Otherwise, he can have the product delivered from another store.

Any reservations made by the customer in advance from the online shop are also stored in the digital shopping cart. He now has the opportunity to pay for the products together with the goods discovered in the branch. The purchase is made cashless via the mobile card reader. The customer then receives the receipt either by e-mail or in the conventional form of a physical receipt, which is printed out wirelessly using the receipt printer.

As of the new release, the new document parking function is also integrated as standard. With the ROQQIO Instore app, sales can be recorded online in the shopping cart in advance and forwarded to the stationary checkout in the branch, where payment is ultimately made. This ensures significant time savings during the checkout process and reduces queues. Because the desired items are already scanned and prepared for payment in the customer's shopping cart when the customer goes to the checkout.

Customer advice is also improved by a new feature of the app that comes with the release: the employee can not only call up his own website from the application, but also other websites with additional product information, such as the manufacturer's website. A link to this information is automatically created based on the item master data.

In addition, he has access to other web-based applications via the ROQQIO instore app, such as CRM (Customer Relationship Management), with which he can gain insight into additional customer information. The function enables individual, convincing customer advice based on information about the personal preferences of the respective customer.

The ROQQIO Instore App, which is already being used by chain stores, supports a wide variety of tasks in the branches, from goods receipt to supplier returns and price changes to inventory or online reservations with Click & Collect or Click & Reserve. It is available for Android, iOS and Windows.

About ROQQIO

ROQQIO offers software solutions and concepts for the implementation of the customer journey in omnichannel retail. The portfolio includes systems for merchandise control, POS and the enterprise SaaS application ROQQIO Commerce Cloud. This manages different sales channels and controls complex backend processes, including order management, payment and logistics. The combination of these stationary and online technologies enables a seamless omnichannel experience. Processes such as Click & Collect or the exchange of goods bought online in the branch work smoothly. More than 1,500 companies already trust in the services and solutions of the commerce experts from ROQQIO.