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Jens Leucke

Jens Leucke is General Manager of the DACH region at Freshworks. He studied at the Stuttgart University of Cooperative Education for a bachelor's degree in information technology and is enthusiastic about customer and employee satisfaction as well as digital transformation.

digitalization Commerce

Jens Leucke | 25. February 2020

Omnichannel and multichannel explained - how to find the right strategy for your customer service

The hype surrounding omnichannel and multichannel in sales and customer support certainly hasn't passed you by, because these two terms are flooding blogs and magazines - and with good reason!